Your Privacy Our Top Priority

Welcome to Bit Jelly. As a trusted online gaming platform, we take your privacy seriously. This Privacy Policy clearly explains what information Bit Jelly collects, how it is used, and the steps we take to keep your data secure.

Our Privacy Policy is developed in accordance with applicable data protection laws in Bangladesh and international standards. By using the Bit Jelly platform, you are considered to have agreed to this Privacy Policy.

This policy is not just about meeting legal requirements — it reflects our genuine commitment to our users. You have the right to know exactly how your data is being used, and that is precisely what we set out to clarify here.

Bit Jelly only collects information that is genuinely needed to operate the platform, maintain security, and deliver the best experience to you. We never ask for data we do not need.

Bit Jelly collects information in several ways. Here's what you should know about each method:

Directly collected:

• Information you provide when filling out the registration form.
• Documents uploaded for KYC verification.
• Reach us via chat or email through our support team.
• Mobile banking details provided at the time of deposit or withdrawal.

Automatically Collected:

• Device and IP information collected when you log in to the platform.
• Usage data collected during gaming sessions.
• Through cookies and tracking technologies while browsing the website.

Bit Jelly uses your information only for specific, legitimate purposes. We never misuse the data you share with us.

• Account Management: To facilitate registration, login, password reset, and account security.
• Financial transaction processing: To process deposits and withdrawals securely.
• Identity Verification: To prevent access by minors and protect against fraud.
• Customer support: To resolve your complaints or questions promptly.
• Security Monitoring: To detect unusual activity and protect your account.
• Platform improvement: To analyze usage patterns and improve our service quality.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Promotional communications: To send you offers and bonus information, subject to your consent.

Bit Jelly never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

Information may be shared when:

• Payment processors: Only the information necessary to process transactions via bKash, Nagad, or Rocket.
• KYC Verification Services: With licensed verification agencies to confirm your identity.
• Legal Obligations: In response to a court order or a formal request from a regulatory authority.
• Fraud prevention: With security partners to detect and prevent suspicious activity.

Only the minimum necessary information is shared in each case, and third parties are contractually obligated to uphold our privacy standards.

The Bit Jelly website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the website.

The types of cookies we use:

• Essential cookies: To keep your login session active and ensure security. These cannot be disabled.
• Preference cookies: To remember your language, theme, and other preferences.
• Analytics cookies: To collect platform usage statistics (without identifying you personally).

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

Bit Jelly uses industry-leading technology to protect your data. Our security operates across multiple layers:

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Two-factor authentication (2FA): An extra layer of security at login.
• 24/7 Monitoring: Continuous monitoring of server and account activity.
• Regular Penetration Testing: An independent team of experts dedicated to identifying vulnerabilities.
• Data Backup: Secure encrypted backups are maintained on a regular basis.

Bit Jelly retains your data only for as long as necessary. Once no longer needed, it is securely deleted or anonymized.

Bit Jelly's Privacy Policy gives you full control over your data. You have the following rights:

Bit Jelly is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

Age is verified at registration, and confirmed through ID verification during the KYC process. If a minor registers by any means and this comes to our attention, the account will be immediately closed and all collected data will be deleted.

If you believe a minor is using our platform, please notify us immediately at support@bitjelly.appto let us know.

We may update this Privacy Policy due to business changes, technological developments, or legal requirements. When any change is made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will send a notification to your registered email address.
• We will display a notice on the platform.

Continued use of the platform after any policy update will be taken as your acceptance of the revised terms. We recommend checking this page from time to time.

If you have any questions, requests, or concerns about this Privacy Policy, please get in touch with us. We're always ready to help.